Privacy Policy

Last Updated: [09/13/2024]

At Software Web Tech USA LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our moving, storage, and junk removal app, Towload.com (the “App”), and our website, Towload.com (the “Site”). Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect information about you in various ways when you use our App and Site, including:

• Personal Information: This includes information that you provide directly, such as your name, email address, phone number, payment details, and any other identifying information you voluntarily submit when creating an account, booking a service, or contacting us.
• Location Data: We may collect precise or approximate location data from your mobile device to provide location-based services, such as connecting you with nearby drivers for your moving, storage, or junk removal needs.
• Usage Information: We collect information about how you use our App and Site, including your interactions, preferences, service bookings, and app usage patterns.
• Device Information: We may collect information about the device you use to access our App, including your device’s unique identifier, IP address, hardware model, operating system, and browser type.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your interactions with our App and Site. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services.
• Process transactions and send you related information, including confirmations and receipts.
• Communicate with you about your bookings, customer service inquiries, and other service-related matters.
• Personalize your experience on the App and Site, and provide content or features that match your interests.
• Monitor and analyze trends, usage, and activities to improve our services and customer experience.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities.
• Comply with legal obligations and protect our rights and property.

3. How We Share Your Information

We may share your information with:

• Service Providers: We may share your information with third-party service providers who assist us in operating the App, processing payments, conducting business, or servicing you.
• Drivers: Your information, such as your name, location, and contact details, may be shared with drivers to fulfill your service requests.
• Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.
• Business Transfers: In the event of a merger, sale of company assets, financing, or acquisition of all or a portion of our business, we may share your information with the involved parties.
• Consent: We may share your information with your consent or at your direction.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no internet-based service is completely secure, and we cannot guarantee the security of your data transmitted to our Site or App.

5. Your Privacy Rights

Depending on your location, you may have rights under data protection laws, including:

• The right to access, update, or delete your personal information.
• The right to object to or restrict the processing of your data.
• The right to data portability.
• The right to withdraw consent where we rely on your consent to process your data.

To exercise these rights, please contact us at the email address provided below.

6. Third-Party Websites

Our App and Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies independently.

7. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe that we have collected information from a child under 13, please contact us immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Site and App. Your continued use of our services after the posting of changes constitutes your acceptance of such changes.

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Software Web Tech USA LLC
Email: admin@softwarewebtech.us
Address: 31-81 43 street, Astoria, NY, 11103